What are High-Electricity Bill Resolution Checklists?

It’s important to take the time to listen to your customers to understand why their bills might be higher than usual.

This will give you a better idea of whether the increased cost is due to increased home heating or cooling, other seasonal energy demands, or even nonseasonal changes.

For example, a caller might explain that their bill has been gradually getting higher since their grandparent moved in three months ago.

Also, pay attention when customers express fears or concerns such as “If my bill is this high in September, I don’t want to think about what it will be in January.

If it keeps going up, I may not be able to pay!” Listening to customers and addressing their specific concerns will help build trust and establish you as a helpful and reliable source of information.

Listening to the customer is key to understanding why their bill might be higher than usual. This will help you determine whether the increase is due to increased home heating or cooling needs, other seasonal energy demands, or even non-seasonal changes.

For example, a caller might explain that their bill has been gradually getting higher since their grandparent moved in three months ago.

In addition, pay attention when customers express fears or concerns such as “If my bill is this high in September, I don’t want to think about what it will be in January.

If it keeps going up, I may not be able to pay!” These comments can provide valuable insights into a customer’s unique situation and help you resolve their issue more effectively.

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Listen to the customer’s concerns

It’s difficult to think about how our energy bills will look when January comes around – especially if rates have increased.

Customers often have intense emotional reactions to high-bill complaints, but by simply listening to their fears and concerns, we can help defuse the situation.

People don’t always express their deepest concerns right away, so it’s important to ask questions and get more details. Affordability is a huge part of energy equity and making sure that all customers are being treated equitably.

To learn more about serving all customers equitably, see our white paper The energy equity framework that benefits customers, utilities, and underserved communities.

It’s important to listen to customers’ fears and concerns about their energy bills – especially when rates are high. This is the first step in defusing intense emotional reactions.

Oftentimes, people don’t express their deepest concerns right away. Continue asking questions to get more details. Affordability is part of energy equity.

To learn more about serving all customers equitably, see our white paper on the energy equity framework that benefits customers, utilities, and underserved communities.

It’s important to listen to customers’ fears and concerns to defuse the emotional reactions that are often associated with high-bill complaints.

People usually don’t express their deepest concerns right away, so it’s important to continue asking questions to get more details. Affordability is part of energy equity.

To learn more about serving all customers equitably, check out our white paper on the energy equity framework that benefits customers, utilities, and underserved communities.

Estimated meter reading

You can check if the meter reading is accurate by looking at the customer’s history of energy use. Compare the bill in question to the bill from the same month last year, paying attention to units like therms, cubic feet, or kilowatt-hours (kWh).

Keep in mind that changes in energy costs can cause changes in the bill even if usage stayed the same, so it’s important to look at more than just the financial side of the statement.

If the usage is similar, explain to the customer that changes in rates or fuel costs affected the bill total.

If this is the case, the customer call might be an opportunity to recommend energy-saving measures. You can see whether the meter reading accurate is based on the customer’s past usage.

Compare the bill in question to the bill for the same month from the previous year. Pay attention to the terms, cubic feet, or kilowatt-hours (kWh).

But don’t just look at the money side of things – changes in energy costs can affect the bill total even if usage stayed the same.

So if you can see that the usage is similar, explain to the customer that changes in rates or fuel costs are what caused the increase. This way, you might be able to recommend some energy-saving measures.

Assess no seasonal effects

Seasonal energy demands are a pretty common cause of higher energy bills but it’s not the only thing that plays a role. Customers may not realize that other factors can affect their bills.

High bills at the change of the seasons could also come from changes in the customer’s behavior like having new appliances, malfunctioning appliances, or more people in the house.

By checking with the customer, you can rule these out before moving on to addressing seasonal changes.

Seasonal energy demands are one of the most common causes of higher energy bills, but it’s important to investigate other possible causes of billing variations as well.

Customers may not realize that other factors can affect their bills – such as high bills during the change of seasons, which could be caused by changes in the customer’s behavior.

Three main household changes can cause noticeable changes in energy consumption: new appliances, malfunctioning appliances, or more people. By checking with the customer, you can rule these out before addressing seasonal changes.

Assess seasonal effects

The changing of seasons can affect your electric and gas bills – especially if you live in an area with extreme temperature changes.

For example, moderate outdoor temperatures in the spring make it easier to regulate indoor temperatures. But when the summer comes, customers need to use more energy to keep the home comfortably cool.

To understand how weather might affect a customer’s energy charges, you can calculate the number of heating degree-days (HDDs) and cooling degree-days (CDDs).

HDDs and CDDs can help you compare heating and cooling needs on equal terms from one period to another. This way, you can budget and manage your energy consumption more effectively.

As the seasons change, so does the demand for energy in the home – meaning your electric and gas bills may see an increase?

For example, when its springtime and outdoor temperatures are moderate, it’s easier to regulate indoor temperatures. But come summertime when everyone is cranking their air conditioners, customers will see an uptick in their energy consumption.

To understand how weather might affect a customer’s energy charges, one can compare HDDs (heating degree-days) and CDDs (cooling degree-days).

Doing so makes it possible to compare heating and cooling needs on equal terms from one period to another.

Conclusion

If you’re reading this, then you probably know what it’s like to be on the receiving end of a shockingly high electricity bill.

That unwelcome shock can cause you to worry about the bills for the rest of the month. The good news is that there are several ways to solve high electricity bills.

Below, we’ve outlined some of the best ways to keep your electricity bills from creeping up. While there are a few common ways to reduce your electricity bill, there are several things you can do to lower your energy bill and cut back on your electricity usage.

Electricity bills are extremely complicated and it’s difficult to know exactly how much you’re paying, but you can quickly find out how much you’re spending on electricity with a little research.